Terms & Conditions

Introduction

Hi there!

This website, www.horseassistedhealing.com.au, is owned and operated by Emma Ward at Horse assisted healing.

ABN: 20865635683
If you have any questions or need further information, please contact: Emma Ward
Email: emmadib63@gmail.com
Phone: 0400 881 217

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand.

When you visit this website, use my services or purchase, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my services / training / courses. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content Disclaimer

On this website you will find blog posts, articles, guides or instructions, hints and tips pertaining to Horse assisted counselling and learning. This information is provided solely for your education and to assist you in understanding the horse assisted counselling services that I provide.

Content Policy

I take lots of care to provide valuable information, but I cannot be responsible for the use that you make of that information.

Please be aware that the generalized information I provide is not a substitute for specialist advice tailored to your individual circumstances “Please understand that generalised information is never a substitute for personal guidance tailored to your personal situation.”

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services or products.
Any testimonials or promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.
While I take all reasonable care to ensure that the information, I provide is accurate, relevant and up to date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be helpful if you let me know!
I may modify the content provided on this website at any time, including altering or deleting it without notice.

Visitor Responsibilities

If you wish to read just one section in this document, please know the following.

You are responsible for your own safety and well-being. Anything you read here was written or recorded for a general audience. You are an individual, with your own unique situation and experiences. Do NOT act on anything you read here without first seeking independent, professional advice specific to your situation and circumstances.

Finding someone to support, you with your mental health.

If you are in immediate risk
Phone: 000 in Australia.
Lifeline: 13 11 14

Further resources

Speak with your GP and ask for a Mental Health Care Plan and a referral to an appropriate practitioner.

Finding a registered psychologist here www.psychologyboard.gov.au

Downloads

This site may offer paid and free downloads. Every effort is made to ensure that downloads are safe, however I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please ensure you take care and have your own protection against viruses and other malicious attacks that may occur. If an incident were to occur, please know it was not within my knowledge

External Links

I may, at times provide links to third party sites. I am not responsible for any information provided on these sites, and the links are solely for your information or entertainment. It is your duty to understand the terms and conditions of the third-party website.

Third Party Advertisements

Any third-party advertisements and their links on this site that I may provide are solely for your information. It is your duty to understand the terms and conditions of the third-party website. I will clearly state if I am benefiting from the relationship with this third party

Disclaimer for Services

The terms and conditions in this document apply to all my services and products unless alternative terms are explicitly stated.
I offer:

The services referred to in this disclaimer are as follows:

EQUINE ASSISTED PSYCHOTHERAPY(EAP) also referred to as counselling and EQUINE ASSISTED LEARNING (EAL)

EQUINE ASSISTED PSYCHOTHERAPY(EAP) is a professional, innovative and experiential approach to counselling, psychotherapy and mental health that supports clients of all ages in addressing therapeutic goals (emotional cognitive, behavioral, relationship and mental health conditions), with horses as assistants, support and co-facilitators in this process. EAP is offered by registered Counsellors, Psychotherapist, or registered mental health practitioners, such as Social Workers and Psychologists.
EQUINE ASSISTED LEARNING (EAL) EAL is an innovative form of experiential learning – where clients develop new insight and learn new skills via relational experiences with horses. EAL can assist in personal development, professional development and developing leadership skills in teams and individuals. EAL is a fast-growing modality across Australia as well as internationally. National Disability Insurance Scheme (NDIS) clients benefit greatly from EAL services as do children and adolescent I work as a Mental Health Support Worker with many years of lived experience as a family support involving, Eating Disorders and Addiction. I have lived and worked in England and currently live in Western Australia. Horses have always been an important part of my life, professionally and personally, allowing me the opportunity to blend my

love for these incredible animals with an aspect of my life that is deeply meaningful to me.

Fully insured and qualified Counsellor registered with ACA Advanced study major in Relationship and Conflict Resolution. Certificate IV in Community Services

ASIST trained
Qualified Practitioner of the Equine Psychotherapy Institute

www.equinepsychotherapy.net.au

Level 2 Horse Riding Coach

Level 1 Equestrian Australia (EA) Coach. (non-practicing)

Current senior First Aid Certificate holder certified in Mental Health first Aid

My responsibility to you in offering these services will be my ongoing CPD to keep my skills relevant to best practice. By taking all reasonable care and working with due diligence to research the latest developments in my area of service. To abide by the code of ethics to the bodies that I am affiliated to.

Your Responsibility

Please refer to attached ‘Application to participate in Equine Facilitated sessions’ for more information and request of client responsibilities.

Important Information

Please refer to attached Application to participate in Equine Facilitated sessions for more information and request of client responsibilities

Please refer to attached Application to participate in Equine Facilitated sessions for more information and request of client responsibilities.

It may not always be possible to accommodate clients with some physical disabilities. This is due to the nature of working with horses and risk involved due to their nature and the constraints of the environment that we work in.

Equine Assisted Learning and or counselling/psychotherapy can complement other forms of professional services as well as being a standalone approach in many areas of self-development. If at any time the service that I am providing moves outside of my area of qualification or skills I will recommend a referral to an appropriate professional body more suited to the clients’ individual needs.

“If any concerns should arise you should seek advice from a mental health professional eg your doctor

Clients experiencing the following could benefit from this service

Anxiety Depression

Trauma
Addiction
Eating disorders
Relationship issues
Clients looking for alternatives to room-based therapy

Who attends these services?

Adults
Children and Adolescents NDIS participants
Personal development clients School groups and more

This service would not be considered suitable for people in immediate crisis

If you are in immediate risk

phone 000 in Australia. Call Lifeline 13 11 14 Further resources

Speak with your GP and ask for a Mental Health Care Plan and a referral to an appropriate practitioner.

Find a registered psychologist here www.psychologyboard.gov.au

Due to the environment that horses are kept in or at, there may be unforeseen areas of privacy and confidentiality that could be compromised. Although due care will be taken to give clients these considerations, it is important that clients are aware that there is this possibility

Waiver of Liability

While I make all reasonable efforts to ensure that my services meet with the highest standards of best practice, if something does go wrong that it is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

Intellectual Property

You may store, print, and display the content supplied solely for your own personal use.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

Trademark

I own the unregistered trademark, logos, and service mark displayed on this website, including Horseassistedhealing TM

These trademarks whether registered or unregistered, may not be used in connection with any other product or service without a license, or in any way that is likely to cause confusion in the marketplace, or in any manner that disparages me or my business Horse assisted healing and the logo.

As a certified practitioner of Horse assisted healing, I am authorized to display trademarks by the equine psychotherapy institute.

“Unless explicitly stated to the contrary, all persons (including their names and images), third party trademarks and content, services and/or locations featured on this website are in no way associated, linked or affiliated with me and you should not rely on the existence of such a connection or affiliation. Any trademarks or names mentioned on this website remain the property of the respective trademark owners. Where a trademark or brand name is referred to, it is used solely to describe or identify the products and services.

Payment Terms

Card payment is available and is the preferred method of payment by direct bank transfer.

Cash is accepted, but limited change is available, therefore it would be ideal to bring the exact amount. If you are booking a group or would like to pay in advance for your sessions, you can be issued with an invoice with the details for a bank transfer.

I do not currently offer payment plans, but I do offer some sessions priced at a concession rate, please contact me to discuss further.

I do not at this point accept online payments or third-party providers.

If you are booking a group or are paying in advance for your sessions, I will issue you with an invoice with the details for a bank transfer. Invoices can be issued after the service is completed. Payment is strictly within seven days of date of invoice.

Delivery

Card payment is available and is the preferred method of payment by direct bank transfer.

I do not currently offer payment plans, but I do offer some sessions priced at a concession rate, please contact me to discuss further.

I do not at this point accept online payments or third-party providers.

Appointment Policies

Individual Sessions

I understand that things pop up and emergencies happen, if the cancelation is made at least 24 hours before the scheduled appointment there is no charge. If canceled with less than 24hrs to the scheduled appointment there is a cancelation fee of $40 or a reschedule. Missed appointments incur the full fee. If for some reason I am unable to make the scheduled appointment, I will seek to give you as much notice as possible and offer you a choice to reschedule or a full refund if payment has already been made. You must pay for services you ve received under a service contract that worked as expected or fulfilled their intended purpose (eg. initial assessment session to ascertain if Horse Assisted Healing is the right service for you) Services that you cannot cancel and get a refund for,

If the problem was outside of the control of the provider Your change of mind
You failed to clearly explain your needs to the provider Group Programs & Sessions

I understand that things pop up and emergencies happen, if you need to cancel a complete group booking outside of 4 weeks before its commencement you will be offered a refund of half of the 50% deposit, if the cancelation is within 4 weeks before the group commences you will forfeit your deposit, unless we reach another arrangement. If you need to cancel a group session, I ask that you seek to give me as much notice as possible. Once a deposit has been paid you will not be entitled to a refund for the group session that you are cancelling. I reserve the right to cancel a group session if on the day you do not meet the conditions of our agreement. If for some reason I need to cancel a complete group booking I will seek to give you as much notice as possible and offer you a choice to reschedule or a full refund if payment has already been received. If for some reasons I need to cancel an individual group session, I will again seek to give you as much notice as possible and offer you a choice to reschedule or offer a refund for that session. I would ask that you offer me that same understanding and compassion that I offer you in understand that things pop up and emergencies happen, and understand that this service is owned and operated by an individual person. Services that you cannot cancel and get a refund for;

If the problem was outside of the control of the provider your change of mind

you insisted on having a service provided in a particular way, against the providers advice

you failed to clearly explain your needs to the provider your participants fail to attend

Refund Policy & Consumer Guarantees

Individual Sessions

Group Programs & Sessions

Despite our every best effort there are many areas that are out of human control, such as the weather and illness of people and horses. Different circumstance will require different responses. It is always my first intention to have a conversation to discuss the situation and to find a mutually acceptable alternative

If you feel that there is any problem with my services, please let me know within 24 hours. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to: – replacing the goods or providing the services again.

Respectful Communication

I reserve the right to delete any comments on my website or social media accounts which is rude, offensive or which I deem to be unacceptable. Keep it polite and play nicely, please.

Jurisdiction & Dispute Resolution

If you have any concerns, issues or complaints arising out of your use of this website, my products or services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution, and trying to resolve the dispute through negotiation and discussion.

“If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in western Australia, Australia. The mediator is to be appointed by agreement between us or, failing agreement within twenty-one (21) days of the first notification of the dispute, the person initiating the dispute will seek the appointment of a dispute resolution professional by the Resolution Institute: https://www.resolution.institute/resolving-disputes/get-a-professional. The Resolution Institute Mediation Rules shall apply to the mediation and we agree to share the costs of mediation equally between us.

We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

“We both agree that we shall not publicly or privately disparage each other or anyone connected with the other’s business, but rather shall act in good faith to refrain from any conduct or communication which might reasonably be expected to negatively interfere with the business and/or personal interests of each other

This agreement is subject to the governing law of Western Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Western Australia, and the Commonwealth of Australia, will have exclusive jurisdiction.